How is the shipment made?
Delivery to a collection point:
Estimated delivery time: 4/7 working days.
Delivery to your place:
How much are the shipping costs?
Estimated delivery time: 3/4 working days.
Where is my order?
FREE Shipping for orders over £100.
As soon as the delivery agency you have chosen receives your package, you will receive an email with the shipping number of your order, as well as a link to track your order. You can contact us through our e-mail address help@camaloon.
I want an invoice for my order
To get an invoice for your order you should:
How to receive the money for a refund
Log in to your account
Enter your fiscal data in the section "billing data".
Download the invoice in the "orders" section.
The refund of your payment depends on the payment method you have chosen:
Credit or debit card: you will receive a credit to the account associated with your card, which you can check on your card statement.
Paypal: you will receive a credit to your PayPal account.
Bank transfer: you will receive a credit directly to your bank account.
Depending on the payment method used, the refund may take up to 10 days.
How to return a product
At Camaloon, we strive to offer high-quality personalised products that meet your needs. Due to the unique customisation of each product, personalised orders cannot be returned due to the modification of the generic design. However, in case of an issue, Camaloon will assess each situation to find a fair and satisfactory solution for our customers.
If you have any questions about your order or the personalised product you received, we recommend that you contact our customer service. Our dedicated team will be happy to assist you and find an appropriate solution to resolve any situation you may have.
How can I pay for my order?
The payment of your orders is simple, fast, and secure way. The payment of the orders placed can be made in different ways:
How can I contact customer service?
Payment with VISA, MasterCard VISA Electron, or Maestro: Select the payment method "Credit Card" and enter the data in the corresponding fields that appear on the purchase page. After receiving the confirmation from the payment platform the order is processed.
Payment by PayPal: Select the payment method "PayPal" and enter your account information on the PayPal page. After receiving the confirmation from PayPal, the order is processed.
Payment by bank transfer: Select the payment method "Bank transfer". You will receive an email with the necessary information to make the transfer. Once the transfer is received, the order is processed.
You can make your query by contacting us through our email:
We will answer you within 24 working hours.